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[full-time] Foreign language Customer Service Consultants need to join our Cape Town team! at GTS Group Cape Town

2010-08-30 15:09:13

Location: South Africa
Description:

Do you want to become a part of a cutting edge customer service network, operating in 8 countries worldwide?

The new GTS Group network is the place to be! GTS Group CPT was not only the first international Service Centre in SA but we have also just received one of SA’s Top 50 Best Employer’s awards for 2010. Operating as a 100% subsidiary of Lufthansa German airlines, GTS Group Cape Town offers a fun-filled, supportive working environment for our dedicated team of customer service agents. If you speak fluent, German, Hebrew or Dutch (as well as English), then we need you!

As a GTS Group customer service agent, you will be in the front lines of international travel. Your duties will include:

1. General flight reservations
2. Direct sales
3. Reservations & Fare information
4. Baggage claims
5. Online booking and travel agent support

But wait, there’s more…!

If you “Come on Board“ today, you will receive full “on the job“ training, a basic salary package and excellent benefits. These benefits include employee flight discounts, medical aid, provident fund, life insurance and disability cover as well as a monthly parking allowance!

So why choose us?

Other than the fantastic Cape Town city vibe, great colleagues on the floor and supportive team leaders in-house at the GTS Group Cape Town, we also know how to play hard and have tons of fun as a team! Lots of exciting extra-mural activities are planned year round and we even have our own sports teams for you to join! With us, you are not just a number, but a valued member of the GTS Group network!

To get an inside look at what goes on at the GTS Group Cape Town offices, take a look at our new youtube video at http://www.youtube.com/watch?v=HG48xNMKrfc or join us on facebook @ www.facebook.com/gtsgroup.capetown

Send your updated CV’s to saska@globaltelesales.co.za to secure your place with us today! We look forward to hearing from you!

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[full-time] Are you fluent in German, Hebrew or Dutch? Consider a Career in Customer Service at GTS Group Cape Town

2010-08-03 12:27:58

Location: South Africa
Description:

As a 100% owned subsidiary of Lufthansa Commercial Holding, GTS Group Cape Town is a leading customer service centre that is based in picturesque Cape Town, South Africa. Founded in 1999, we have achieved international success by providing around the clock customer services in 5 languages to Lufthansa\‘s 14 global markets including, amongst others: Germany Switzerland, Austria, United States, United Kingdom, South Africa, France, Israel and Netherlands.

Our continued success and growth has created career opportunities for the right calibre of candidates servicing customers in the German, Hebrew and Dutch markets. If you are fluent in one of these languages then a career with globally successful company is but a phone call away.

As a GTS Group Customer Service Consultant typical tasks will include but not be limited to:
1. General flight reservations
2. Direct sales
3. Reservations & Fare information
4. Baggage claims
5. Online booking and travel agent support.

You will answer in-bound telephone calls, and handle special service requests. These functions are performed with the support of a strong team and backed by our advanced and well-maintained technical infrastructure. Our operation runs on a 24 hour flexible shift rotation, 7 days a week for 365 days a year.

Successful candidates will have the following qualifications:
Successful completion of secondary education (“Matric”)
Computer literacy and keyboard proficiency
Exceptional Service and Sales Orientation
Flexibility to work shifts
Ability to work in a team
Bi-lingual Fluency in one of the specified languages (German, Hebrew or Dutch) as well as English.

Fluent German speakers, may also be considered for Global Load Control (GLC) positions.

The main duty of a GLC agent is determining the centre of gravity of a plane upon departure and ensuring that this is within safe limits.

In doing so, a GLC agent is responsible for the processing of flights, including:
Weight and Balance calculations
Giving Loading instructions to ground crew
Releasing the final load and trim sheet before departure.

All candidates considered for both the Customer Service Consultant and Global Load Control positions will receive full day (meaning every day) training over a 6 week period. This training occurs “in-house” and on the floor and candidates will be paid a full salary from the start of training.

As well as a basic salary, additional benefits include employee flight discounts, provident fund, life insurance and disability cover, 2/3rds company contribution to medical aid and a parking allowance.

Note for foreign candidates: GTS will gladly assist you with your corporate work permit.

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[full-time] Call Centre Team Manager at emmanuels

2009-09-22 11:36:57

Location:
Description:

Team Manager

R13 000.00 – R17 000.00 Total Cost to Company per month

Proven yourself to be a succesful team manager?
Seeking exposure within the International Call Centre arena?

The ideal candidate for this postion needs to meet the following requirements;

Ability to work shifts
1 – 3 years’ team leader experience within a call centre environment
Results and solutions orientation
Matric
Clear Credit Record
Clear Criminal Record
Previous experience within an international call centre advantageous

E-mail your CV to cailind@emmanuels.co.za alternatively contact Cailin on 021 918 5218

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